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One of the most common frustrations we hear from property owners who come to us is,
“I could never get my old property manager to call me back.”
At Centurion Real Estate Management, we take communication seriously — because good management isn’t just about properties, it’s about partnership.
I’m Mendell Gosnell, and in this blog, I’ll show you exactly how Centurion keeps owners informed, confident, and in control of their investments.
COMMUNICATION IS EVERYTHING
Great property management comes down to consistent, transparent communication.
Whether it’s a maintenance update, rent collection issue, or financial report, you should always know what’s happening with your property — before you have to ask.
That’s why Centurion’s systems are built around proactive updates, not reactive excuses.
MULTIPLE CHANNELS OF COMMUNICATION
We use multiple communication channels to fit your style and schedule:
• Email updates for maintenance, rent status, and lease renewals.
• Phone calls for urgent or complex issues that need a personal touch.
• Owner portals for 24/7 access to statements, invoices, and documents.
• And monthly summaries that bring everything together in one clear snapshot.
However you prefer to stay informed, we make it simple. It is important to note that not everything is relayed in advance. Most of the day-to-day operations are handled in accordance with our PMA. We have detailed what we do and how we do it in accordance with the law and industry best practices and have communicated that in advance. And you still get a chance to audit everything we do every month once you get your owner statement. Seeing something that doesn’t make sense, gives us a call. Every staff knows to do everything as if we will be held to the highest-level accountability for our judgement and actions.
OUR OWNER PORTAL
Every Centurion client has access to our secure online portal.
It’s your one-stop hub for financial statements, maintenance updates, tenant details, and performance metrics.
You can log in anytime — from anywhere — and see exactly what’s happening with your portfolio.
We believe in total visibility, so you’re never left guessing.
REGULAR FINANCIAL REPORTING
Each month, you’ll receive a comprehensive owner statement showing income, expenses, and distributions
And at the end of the year, we provide complete tax-ready reports for you or your CPA.
No surprises, no confusion — just clear, accurate financial communication.
RESPONSIVENESS & ACCOUNTABILITY
We know communication isn’t just about systems — it’s about responsiveness.
That’s why Centurion tracks response times, ensures messages are acknowledged quickly, and assigns accountability within our team.
Whether you call, text, or email, we respond promptly — and we follow through until the issue is resolved.
PROACTIVE OUTREACH
We don’t just wait for you to reach out — when appropriate or needed you will hear from us.
Communication isn’t an afterthought — it’s part of the Centurion experience.
You deserve a management company that keeps you informed — not one you have to chase for answers.
At Centurion Real Estate Management, communication isn’t just a policy — it’s our promise.
