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Property Management Blog

Twelve Great Management Practices

Mendell Gosnell - Monday, January 27, 2020
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Twelve Great Management Practices

Our newsletters cover many issues, but we want to review twelve practices that we, as your management company, use to protect your investment.

1 – Comply with Fair Housing Laws

This is crucial to successful property management. This covers a wide range of activities, including advertising, showings, tenant selection, equal opportunity practices for the handicapped, and much more. We always work to avoid Fair Housing complaints, but if they occur, we move to settle them swiftly and efficiently.

2 – Screen for good tenants

We continually strive to improve screening practices. Choosing the right tenant is more cost-effective than quickly renting to someone who will become a problem tenant, even if it means a longer vacancy. 

3 - Good documentation

Another key area to reduce risk and keep tenant problems at bay is using good rental documents. This encompasses rental agreements, addendums, property notices, communications, etc. Setting up the right agreements, in the beginning, can help prevent future disputes.

4 - Maintain the physical property

We continually work to use competent vendors to maintain your property. We probably sound like a broken record on this subject, but preventative maintenance is a big key to reducing many maintenance issues. Whether small or large, it always pays to address a problem as soon as possible and resolve it before it escalates.

5 - Resolve mold issues

Ignoring mold issues has produced some of the largest settlements against investors in the United States. We may discover that it is not a toxic mold, but it is better to clean up any mold before it can become a real issue.

6 - Take tenant safety seriously

Addressing anything that could endanger tenant safety is an absolute necessity. The courts have zero tolerance for a property owner who ignores maintenance that endangers a resident. This can include unsafe electrical, flooring, plumbing, door locks, walkways, lighting, landscaping, and more.

7 - Respect your tenant’s privacy

Even the most basic landlord/tenant law provides for a tenant’s right to privacy. Therefore, we contact tenants in advance and serve the proper notices when necessary if we want to enter their residence. You may own the property, but it is the tenant’s home, and most states have specific laws to address the “right to enter.”

8 - Tenant retention

For obvious reasons, it can increase the return on investment (ROI) to keep a good tenant. There are many ways to encourage tenant retention, and it pays to show residents that we appreciate them.

9 - Address security deposit issues

Tenants do move, and when they do, the security deposit can become a battleground. Although we try to avoid this, a dispute can arise. We settle any deposit issue as quickly as possible.

10 - Keep accurate bookkeeping records

It is important to provide you with an accurate accounting of funds for your property at all times. When you have questions on our bookkeeping, we provide answers to them.

11 – Stay current with new or pending legislation

We cannot provide the best service if we do not keep up with legislation or rulings that affect the management of your property. There are many ways to do this throughout the year, such as reading publications and attending seminars, workshops, and conferences.

12 - Keep clients informed

Keeping you informed on what is happening with your investment is always important. We use various means to do this such as email, telephone calls, letters, bookkeeping reports, our website, etc. This newsletter is a vehicle for sharing our property management knowledge; we hope you find it useful.

Call us if you have any questions. As your management company, we are here to protect your investment and help you when you need assistance.

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Centurion Real Estate Management
Salem Office   |   1365 Commercial St SE   |   Salem, OR 97302   |   503-588-0940
Corvallis Office   |   2380 NW Kings Blvd., Suite 301   |   Corvallis, OR 97330   |   541-758-4200
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