PROPERTY MANAGEMENT

AT CENTURION - WE SPECIALIZE IN CUSTOMER SERVICE

Do you have property you would like C-REM to manage? At Centurion, we protect your real estate investment whether it be residential, multi-family or commercial property. Please take a minute to fill out the below form and someone will contact you to discuss our services and answer any questions you may have.

Property Management Services Overview

Evaluation of the property

We begin our management process by gathering information from the property owner followed by a thorough evaluation of the property. One or more qualified staff will inspect the property, roofs, building structure, common areas, interior units, etc. Our team then works together in evaluating the historical income and expense data on the property along with comparing current leases and rental amounts to the going market rates. We will develop a plan for the short and long term based on your feedback to our evaluation. We understand that no two properties or owners are alike and each property and property owner have differing needs, desires and financial objectives.

We become the point of contact

Once we commence the management of a property, we immediately send out written notices to tenants informing them that Centurion Real Estate Management, LLC will be the new managing agent. We provide pertinent information to the tenants about where to send rent payment, how to submit work orders, emergency contacts, etc.

The long term benefit of professional property management

A professional property management company should make you money – not cost you money. We perform this difficult task in several ways (“Trade Secrets”). With our knowledge of the current rental market and trends, we can keep rents up and vacancies down. With periodic and thorough property inspections, we can spot problematic issues before they begin, minimizing long term loss in property value and costly major repairs. We are able to reduce costs and increase efficiency through our streamlined processes.

Maintenance

Centurion Real Estate Management, LLC has a subsidiary maintenance company comprising of an experienced and qualified team of maintenance technicians who are able to respond quickly and professionally to all property maintenance and repair needs. We also have a comprehensive list of outside vendors that we contract with for specific property jobs. We strive to control costs on the property whenever possible. Each property’s expenditures are governed by the management agreement and items that exceed the pre-set limit must be authorized by the owner before work begins. Some repairs and large jobs are subbed out to outside contractors or done as bid work rather than hourly.

On-site Management and Roving Managers

As is often the case, property management companies rely on resident managers to oversee day-to-day activities of the property. Centurion Real Estate Management, LLC takes this a step further by comprehensive hands-on training with each manager. We utilize an Employee Handbook, created from the ground up with input from numerous individuals with years of experience in property management. We conduct periodic employee in-service trainings to hone skills and continually improve our processes. For smaller properties, we have roving managers who are directly responsible for property oversight and act as a contact person for the tenants.

Vacancies

Our entire team works incredibly hard to prepare units to re-rent in record time. After a tenant vacates a unit, our goal is to have the unit rent ready within 5 days. Occasionally, it may take longer, and many times, it can be done in much less time. Upon the old tenant moving out; a thorough inspection of the unit is done. We utilize a custom “Turn Packet” that incorporates a checklist and logs work that needs to be accomplished which produces a record sheet for completed work to property owners. Turning of the unit (i.e. preparing the unit ready to re-rent) includes: changing the locks or re-keying, any maintenance repairs needed, scheduling the carpets to be cleaned, general cleaning, etc.

We begin advertising the vacant unit as soon as we have a tentative availability date. We then begin screening applicants and do everything possible to pre-rent the unit so that the time the unit is vacant is minimized.

Advertising

We use several mediums of advertising such as yard signs, local free advertising sources, web advertising, and newspaper. Please note that, although we do get a significant discount for advertising in the local newspaper, all newspaper advertising and fee based advertising charges are paid for by the owner.

Collecting Rents

We collect rents and deposit all monies into a designated Client’s Trust Account. Rent collection can be very time consuming and stressful for both managers and tenants. Centurion Real Estate Management, LLC streamlines this process by using a Rent Collection flow chart outlining details and helpful tips on collecting rent in a timely manner. We train our managers to be consistent in their communication with tenants and to issue reminders and notices promptly. On the 8th of each month, we review the late rents status and send out 72-hour notices. If tenants have not paid rent by the 15th of the month, we then initiate the FED process.

Monthly Reporting

All income from the property is deposited into a Clients’ Trust Account that is federally insured. These funds are used to pay monthly bills associated with the property such as utilities, vendors, maintenance expenses, monthly property management commission, property mortgage, taxes, insurance, etc. At month end, each account is reconciled and reports are sent out to owners around the 15th of the month.

Once again, Centurion Real Estate Management, LLC takes it a step further by personalizing the monthly reports to owners. In addition to the Income and Expense reports, general ledger, rent role and detailed invoices; we include a Summary Report providing the highlights at a glance. This summary includes feedback from on-site managers, maintenance technicians and property managers. Additional items included are general observations of the property to help owners feel and stay connected. The report also includes any suggestions for the property, planned projects, the status of ongoing issues concerning the property, etc.